Support
Write to hello@posa-app.com: a person answers.
Updated September 18, 2026
Reporting a photo
In the app, open the photo, tap “Report” and pick a reason. The event host sees the reason, not who reported it, and can remove it. If it concerns you and isn't solved, write to us with the event name.
I shot from the browser
Install posa, go back to the invite page and tap “I have the app, open it”: the photos you took move into the app, under your name.
I can't see my roll anymore
If you joined as a guest and reinstalled the app or changed phone, access goes with the session. Ask the host to send you the invite again; if you need the photos you took, write to us with the event and the name you used.
Purchases
Apple and Google handle purchases: refunds are requested from them. If you changed phone, Account has “Restore purchases”.
Deleting your account
With Apple or Google: in the app, Account → Delete account. As a guest, or without the app, follow the steps at posa-app.com/delete-account.